Registracija i prijava

Prvo pokretanje, izrada računa, prijava, obnova lozinke i odjava.

Prvo pokretanje

Dok se sustav Conexe i ostale usluge inicijaliziraju, Conexa prikazuje vlastiti početni zaslon. Nakon toga redoslijed je jednoznačan:

1. ako jezik još nije odabran, otvara se odabir jezika;
2. ako onboarding nije dovršen, prikazuje se uvodno predstavljanje;
3. ako postoji prijavljena sesija, aplikacija provjerava korisnički profil i otvara lokacije;
4. ako sesija ne postoji, otvara se prijava.

Aplikacija podržava 30 jezika. Jezik se može promijeniti i na prijavi ili poslije u postavkama. Pri pokretanju i povratku u aplikaciju može se pojaviti obavijest o dostupnoj ili obveznoj nadogradnji.

Načini registracije i prijave

Postojeći Google ili Apple korisnik s valjanim Conexa profilom nastavlja u aplikaciju. Novi federirani korisnik najprije dovršava Conexa profil; prijava vanjskim računom sama ne stvara članstvo ni administratorsku ovlast. Apple može ime i e-mail vratiti samo pri prvom odobrenju, pa ih je tada potrebno provjeriti.

Registracija e-mailom

Obvezni su:

• ime i prezime;
• korisničko ime;
• valjana e-mail adresa;
• lozinka od najmanje šest znakova i njezina potvrda;
• potvrda da korisnik ima najmanje 16 godina;
• prihvaćanje Uvjeta korištenja i potvrda čitanja Obavijesti o privatnosti.

Aplikacija provjerava podudaranje lozinki i nedopuštene izraze u imenu i korisničkom imenu. Registracija ne traži točnu dob. Aktualne verzije pravnih prihvata su 2026-07-27; uz profil se bilježe vrijeme, jezik i izvor prihvata.

Neobvezivi ili preskočivi podaci su profilna slika, država, grad, adresa, kat, stan, telefon, obrazovanje i zanimanje. Unos adrese ne znači da je korisnik član Conexa lokacije.

Što se sprema pri dovršetku profila

Conexa stvara sustav prijave račun i korisnički profil, prenosi odabranu profilnu sliku te bilježi verziju aplikacije i nasumični instalacijski UUID. Taj deviceId nije hardverski serijski broj uređaja. Nakon dovršetka otvara se popis lokacija.

Registracija sama po sebi:

• ne stvara lokaciju;
• ne pridružuje korisnika zgradi;
• ne daje administratorsku, servisersku, poslovnu ni partnersku ulogu.

Prijava e-mailom i obnova lozinke

Na prijavi unesite e-mail i lozinku. Nakon uspjeha aplikacija dohvaća profil, registrira obavijesti i otvara lokacije. Ako prijava račun postoji, ali profil nedostaje, aplikacija prikazuje stanje za ponovni pokušaj ili odjavu; to nije pogrešna lozinka.

Za zaboravljenu lozinku zatražite e-mail za ponovno postavljanje. Provjerite unesenu adresu, neželjenu poštu, mrežu i pričekajte nekoliko minuta prije ponavljanja.

Dozvole uređaja

Dozvole se traže u kontekstu funkcije:

• obavijesti nakon prijave ili kada ih korisnik uključi;
• precizna lokacija za geografske feedove, radijusne funkcije i vožnje;
• kamera/fotografije za QR, profil i medije;
• pozadinska lokacija samo za Android Aktivnu vožnju, nakon zasebne uočljive objave.

Odbijanje jedne dozvole ne briše račun. Funkcija kojoj je dozvola nužna može ostati ograničena.

Pomoć bez prijave i partnerski pristup

Zaslon prijave sadrži zaštićeni obrazac pomoći. Poruka je obvezna, ime i kontakt su neobvezivi; poslužitelj primjenjuje sigurnosna provjera aplikacije, provjeru sadržaja i ograničenje učestalosti. To nije modul Pomoć susjedima.

Partnerski ulaz vodi u zaseban tok prijave za partnerski program. Partnerski status nije standardna registracija ni administratorska uloga lokacije.

Web

Javni share/deep-link host u ovom repozitoriju nije puni korisnički ili administratorski portal. Tvrdnje o zasebnom web-portalu moraju se provjeriti u njegovu vlastitom repozitoriju i produkcijskom deploymentu; ova revizija potvrđuje mobilnu aplikaciju i sustav Conexe poslužitelj.

Odjava

Odjava prekida aktivnu sesiju, uklanja tehnički identifikatori obavijesti i tematske pretplate s uređaja te zaustavlja korisnički kontekst. Ne briše račun, članstva, sadržaj ni pretplatu.

Registration and sign-in

How to create an account in three steps, sign in, recover a forgotten password, and ask for help if something goes wrong.

It all starts with your account. It is your personal ID in Conexa, and it is what lets you into your building’s community. Creating it takes a few minutes, and we walk you through every step below.

The app is available for Android and iPhone, and you download it from Google Play or the App Store.

Opening the app for the first time

The first time you open Conexa, three short steps come before you even reach the sign-in screen:

1. Choose your language. We ask first which language you want to use. Thirty languages are offered, from English and Croatian to Arabic, Japanese, and Vietnamese. Confirm your choice and it is remembered – you will not have to repeat it every time.
2. The intro tour. A short walk through what the app can do. Skip it if you would rather get straight to it – you can always come back via the question mark icon on the home screen.
3. The sign-in screen. This is where you sign in or create a new account.

Change your mind about the language? You can switch it at any time – both on the sign-in screen itself and later in settings.

Creating an account in three steps

On the sign-in screen, choose “Register”. Registration is split into three steps, and the dots at the top show how far along you are. The good news: only the first step is required. You can skip the other two and fill them in later, whenever it suits you.

Step 1: The basics (required)

This is what an account cannot exist without:

• First and last name – how your neighbours will recognise you.
• Username – the app suggests one based on your first name, but feel free to type your own.
• Email address – password recovery links go here, so use one you actually check.
• Password – must be at least 6 characters, and you confirm it in a second field. The app tells you right away if the two do not match.
• Profile picture – pick one of the illustrations we offer, or upload your own photo from your phone’s gallery.
• Accepting the Terms of Use – there is no going further without this. You can read the terms by tapping the text itself.

One small note: Conexa is a neighbourhood community, so the app will not accept inappropriate words in your name or username. If you get that warning, simply choose another name.

Step 2: Address and contact (skippable)

Here you pick your country and city and enter your address, floor, apartment number, and phone number. Next to the address there is a “Verify address” button that confirms the address was found on the map.

Worth knowing: the address you enter here sits on your profile, but it does not add you to a building. Joining is a separate step that comes after registration, described in Locations and membership.

Step 3: A little more about you (skippable)

Age, education, and occupation. None of it is required.

Finally, choose “Register” and your account is ready. The app takes you straight to the screen with your buildings.

Faster sign-in with Google or Apple

If you would rather not remember yet another password, you can connect an account you already have:

• On Android devices, you can sign in with your Google account.
• On iPhone, you can sign in with your Apple account.

Either way the app fills in your name and email for you; you just complete anything missing and accept the Terms of Use. You never set a password at all – you are in with a single tap.

What about your data?

Your privacy: Details such as your floor, apartment number, and phone are there solely so your building representative can confirm that you really do live at that address. Other neighbours do not see them – all they see is your name and profile picture. We do not sell your data or share it with other companies. There is more in Privacy and security and in our Privacy Policy.

Signing in

Once your account exists, you sign in with your email and password – or with a single tap via Google or Apple, if that is how you registered.

The web portal – for building representatives only

Alongside the mobile app there is a web portal, made for building representatives and property managers. You sign in with the same account as in the app – you do not need a new one.

The app and the portal work with the same data, so it is not that some things are only possible there. It is that some jobs are simply more pleasant at a computer:

• Documents. This is the biggest difference. Meeting minutes, a contractor’s quote, or the annual statement are almost always already on your computer. Through the portal you add them directly, in seconds. On a phone you would first have to move the same file onto the device and only then upload it – a needless detour.
• Longer texts. A serious notice to every resident is easier to write on a real keyboard than with your thumb.
• An overview. The member list, modules, and building settings simply fit better on a large screen.

If you are not a building representative, you do not need the portal – everything you need is in the mobile app.

Forgotten password

On the sign-in screen choose “Forgot password”, enter your email address, and we will send you a link to set a new one.

If nothing arrives within a few minutes, check your spam folder. And if you sign in via Google or Apple, you do not have a password at all – just use that button.

Signing out

You can sign out at any time from settings. Signing out only closes the session on your device – nothing is deleted. Your account, your building memberships, and everything you have posted stay exactly as they were and will be waiting the next time you sign in.

If something goes wrong

On the sign-in screen – so, before you even manage to sign in – there is a “Request help” button. It writes to us directly: describe the problem, and leave your name and contact if you would like us to reply. We will get back to you as soon as we can.

Frequently asked questions

I registered, but I cannot see my building. Why?

Because those are two separate steps. Creating an account does not place you in a building automatically, even if you entered your address. After your first sign-in you will be offered the choice of creating a new building or joining an existing one. There are three ways to join: scanning a QR code, entering a text code, or an invitation link sent by your building representative – tap it and Conexa takes you to the confirmation itself. The whole process is described in Locations and membership.

Can I fill in later what I skipped?

Of course. Anything you skipped in steps two and three can be entered whenever you like, under “Edit profile” in settings.

How do I permanently delete my account?

In settings, under “Edit profile”, there is a “Delete account” option. It is described in detail in Profile, settings, and account. Bear in mind that deleting your account does not cancel subscriptions you bought on Google Play or the App Store – you cancel those separately.