Brisanje računa

Kako zatražiti trajno brisanje Conexa računa i povezanih podataka.

Brisanje u aplikaciji

Otvorite postavke računa i odaberite mogućnost brisanja računa. Prije potvrde pročitajte prikazano upozorenje.

Zahtjev putem weba

Ako ne možete pristupiti aplikaciji, koristite javnu stranicu s postupkom i kontaktom podrške.

Otvorite upute za brisanje računa.

Account deletion

How to permanently delete your Conexa account – step by step, and what to do first.

If you no longer want to use Conexa, you can permanently delete your account yourself. Here is how, and what to watch out for.

Cancel your subscription first

This is the most important step and it is easy to skip. Deleting your Conexa account does not cancel a subscription you bought in a store. Subscriptions are managed by Google Play or the App Store, not by us – and billing can continue after your account is gone.

So cancel the subscription before deleting, in your phone’s settings:

• Android: Google Play → account menu → Subscriptions.
• iPhone: Settings → your name → Subscriptions.

See also Subscriptions, payment, and credits.

Deleting in the app

1. Open settings, then “Edit profile”.
2. Choose “Delete account”.
3. Read the warning and confirm.
4. Confirm your identity. The app will ask you to enter your password or sign in with Google again – depending on how you normally sign in.

That last step can come as a surprise, but it is there for a good reason: so that someone who gets hold of your unlocked phone cannot wipe everything you have in two taps.

If you cannot get into the app

Lost access, changed phone, cannot sign in? You can request deletion through the web instead.

Open the account deletion page

What gets deleted

Your profile, personal data, building memberships, roles, and the content you posted are permanently removed.

Deletion is permanent and cannot be undone. There is no bin and no cooling-off period. If you are not sure, simply sign out instead – signing out deletes nothing and everything is waiting when you come back.

Before you tap

• Have you cancelled your subscription? If not, go back up.
• Do you run a building? If you are its only representative, hand the role to someone first – otherwise the community is left with nobody managing it. See Location administration.
• Is there anything you need to keep? Export or save minutes, meter readings, or other documents before deleting.

Frequently asked questions

Can I change my mind after deleting?

No. Deletion is permanent.

Does deleting my account cancel my subscription?

No, which is why we keep saying it. You have to cancel separately in Google Play or the App Store.

Why do I have to enter my password if I am already signed in?

For your own safety – so that nobody else can delete your account from your unlocked phone.