Pretplate, plaćanje i krediti

Paketi lokacija, promjene pretplate, neuspjela naplata i oglasni krediti.

Paketi lokacija

Paketi pokrivaju jednu, dvije ili tri lokacije. sustav za potvrdu pretplate koristi entitlement i pakete , i ; katalog traži aktualni offering i kompatibilni zamjenski prikaz. Cijena i valuta uvijek dolaze iz trgovine i ne smiju se statički obećavati u dokumentaciji.

Javna web stranica za kolovoz 2026. prikazuje cijenu 0, dok je prikazana cijena od 34 EUR mjesečno označena kao planirana za rujan 2026. i nadalje. Ta napomena opisuje aktualnu promotivnu komunikaciju, ali ne zamjenjuje cijenu, valutu ni uvjete koje korisniku pri stvarnoj kupnji potvrdi trgovina.

Kupnja, obnova i autoritet podataka

Google Play obrađuju naplatu, a sustav za potvrdu pretplate i poslužitelj sinkroniziraju pravo na korisnički račun. aplikacija ne može sam postaviti aktivnu pretplatu, broj slotova, kreditni saldo ili dug. Vraćanje kupnji služi sinkronizaciji store pretplate.

Promjena paketa

Na Androidu:

• nadogradnja koristi store promjenu withoutProration; viši paket vrijedi tek nakon potvrde Google Playa i sustava za potvrdu pretplate;
• smanjenje koristi deferred i u pravilu vrijedi od sljedeće obnove;
• ako novi paket nema dovoljno mjesta, korisnik unaprijed bira lokacije koje ostaju pokrivene;
• aktivne affiliate lokacije zaštićene su od običnog isključivanja; ako ih je više od kapaciteta ciljnog paketa, smanjenje se blokira.

Na iOS-u promjenu, redoslijed pretplatničke grupe i datum učinka određuje App Store, a aplikacija primjenjuje potvrđeno sustav za potvrdu pretplate pravo.

Neuspjela naplata, otkazivanje i istek

Tijekom razdoblja odgode plaćanja prava ostaju aktivna. U account holdu ili nakon isteka plaćene funkcije mogu se zaključati, ali podaci se zbog same naplate ne brišu. Otkazivanje obično zaustavlja buduću obnovu, dok pravo ostaje do kraja plaćenog razdoblja.

Jednokratni krediti

Proizvodi bulletin_5, bulletin_15 i pay_25_usd služe premium javnoj oglasnoj ploči i njezinu radijusu. Trenutno se prikazuju i kupuju samo na Androidu jer poslužitelj provjerava Google Play račun kroz Developer API. Na iOS-u su skriveni dok ne postoji jednaka App Store serverska verifikacija.

Modul Buzz zaseban je besplatni pilot i ne troši te kredite. Interni oglasi lokacije također ne koriste javni radijus.

Kupnja je potrošna, ali kredit se dodjeljuje tek nakon serverske provjere i idempotentnog evidencije kupnje. Ponovna instalacija ili lokalni receipt ne smiju samostalno duplicirati saldo.

Povrat, opoziv i dug

Kod povrata ili voided kupnje poslužitelj uklanja raspoložive kredite. Ako su već potrošeni, nastaje pozitivan dug kredita; buduće kupnje najprije ga pokrivaju. Dug može blokirati novu premium javnu objavu, a aplikacija ne prikazuje skriven negativni saldo.

Brisanje računa i pretplata

Brisanje Conexa računa ne otkazuje pretplatu u trgovini. Korisnik je mora zasebno otkazati kroz Google Play. poslužitelj uklanja Conexa sustav za potvrdu pretplate customer zapis, ali trgovina može zadržati transakcijsku evidenciju prema svojim pravilima i zakonu.

Subscriptions, payment, and credits

Plans for buildings, changing and cancelling a subscription, failed payments, and paid ad reach.

Who pays for what

For residents, Conexa is free. The building pays the subscription, and it is paid by whoever has taken that on – usually the building representative.

A subscription is tied to the number of buildings, so there are plans for one, two, or three buildings. Useful if you run several addresses – if you are a property manager, for instance.

Prices are shown in the app store and vary by country. That is why we do not list them here – always go by the amount the store shows you.

Buying

You confirm the purchase in the store (Google Play or the App Store). Rights open up only once the store confirms – the app cannot go around that.

So a minute or two can pass between paying and seeing the change. Do not buy again if it does not happen immediately; check your purchase history first.

Moving to a bigger plan

The higher limit applies as soon as the store confirms. The store decides when and how much it charges, and when the next renewal falls – we do not interfere with that.

Moving to a smaller plan

A downgrade takes effect at the next renewal, not immediately. Until then you keep what you paid for.

If you have more buildings than the new plan allows, you will have to choose which stay active. The app shows you the deadline, explains the consequence, and offers a way out while the change has not yet taken effect. You cannot put the decision off indefinitely.

When a payment fails

An expired card, no funds in the account – it happens. The process is gentle:

1. A grace period. The store tries again, and in the meantime you keep all your rights. The building carries on as normal.
2. Suspension or expiry. If it still does not go through, the paid rights stop.
3. Recovery. Once payment succeeds, you are back on your plan.

No data is deleted. Not because of a failed payment, an expiry, or a suspension. Posts, documents, and memberships are waiting where you left them. The building simply disappears from residents’ lists for a while – for you as the representative it stays visible.

Cancelling

Cancelling prevents the next renewal, but you normally keep your rights until the end of the paid period. You do not lose anything the same moment.

You cancel in the store, not in Conexa. That is why deleting your Conexa account does not cancel a subscription – they are two separate places and must be dealt with separately. See Profile, settings, and account.

Paid ad reach

Alongside the building subscription there is also payment for the reach of a public ad on the Bulletin board. A 1 km radius is free; 5 km and 15 km are paid.

The two have nothing to do with each other. A subscription opens up features for the whole building. Paid reach only carries your ad further and unlocks nothing else. Paying for reach will not activate a building, and a subscription does not make ads free.

If a purchase is refunded

With a refund, whatever you have not used is removed. If you have already used the reach, the difference stays recorded as a debt and is settled with your next purchase. While the debt stands, a new paid post will not go through.

Reinstalling the app does not bring back what was spent – the purchase record stays and prevents anything being granted twice.

Frequently asked questions

When does an upgrade take effect?

As soon as the store confirms it. The store decides when it charges.

When does a downgrade take effect?

At the next renewal. Before that you choose which buildings stay active, if you have more than the new plan allows.

Is data deleted if a subscription expires?

No. The rights stop, the data stays, and it all comes back on renewal.

Can residents see how much I pay?

No. The subscription details – the plan, the amount, the expiry date – are seen only by the building representative.

Can I pay by card instead of through the store?

No. Payment goes exclusively through Google Play or the App Store, as those stores’ rules require.