Brisanje računa – Conexa

Zadnje ažuriranje: 28. srpnja 2026.

Svaki korisnik može trajno izbrisati Conexa račun u aplikaciji ili poslati zahtjev bez pristupa aplikaciji.

Brisanje u aplikaciji

1. Otvorite Postavke profila.
2. Odaberite Izbriši račun.
3. Pročitajte posljedice, upravljajte aktivnom pretplatom ako je imate i nastavite.
4. Ponovno potvrdite identitet lozinkom, Googleom ili Appleom. Kod Apple prijave postupak opoziva i Appleov autorizacijski token.
5. Potvrdite trajno brisanje.

Zahtjev bez aplikacije

Pošaljite e-poruku na info@conexa.life s predmetom Zahtjev za brisanje računa, po mogućnosti s adrese povezane s računom. Možemo zatražiti razumnu provjeru identiteta, ali nikada lozinku ili podatke platne kartice.

Što brišemo

• Firebase račun za prijavu i Conexa profil;
• članstva, uloge, FCM token i podatke povezane s UID-em;
• objave, poruke, komentare, oglase, zahtjeve i druge sadržaje koje ste stvorili;
• osobne fotografije, videozapise, datoteke i serviserske dokumente u korisničkim putanjama;
• UID iz zajedničkih reakcija, vožnji, rasporeda i drugih zapisa;
• Conexa korisnički zapis u RevenueCatu.

Pretplate i dopušteno zadržavanje

Brisanje računa ne otkazuje pretplatu. Pretplatu otkažite zasebno u Google Playu ili App Storeu. Trgovine i Conexa mogu zadržati transakcijske zapise koje moraju čuvati po zakonu. Crashlytics podatke pružatelj trenutačno čuva do 90 dana, a sigurnosne kopije Firebase Authenticationa do 180 dana. Ne zadržavamo korisnički sadržaj samo zato da bi razgovor ostao čitljiv.

Rok

Automatizirano brisanje aktivnih Conexa podataka pokreće se odmah nakon potvrđenog brisanja računa. Ručne zahtjeve obrađujemo nakon provjere identiteta, u pravilu unutar jednog mjeseca. Pitanja: info@conexa.life.

Voditelj obrade i kontakt

DREAM TEAM STUDIO jednostavno društvo s ograničenom odgovornošću za računalno programiranje i usluge (skraćeno: DREAM TEAM STUDIO j.d.o.o.)
Sjedište: Zagreb; adresa: Trnsko 28, 10020 Zagreb, Hrvatska
OIB: 12448465471
MBS: 081725056
EUID: HRSR.081725056
E-pošta: info@conexa.life
Web: https://conexa.life

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Account Deletion – Conexa

Last updated: 28 July 2026

Every user can permanently delete a Conexa account in the app or submit a request without access to the app.

Delete in the app

1. Open Profile settings.
2. Choose Delete Account.
3. Review the consequences, manage an active subscription if you have one, and continue.
4. Confirm your identity again with your password, Google or Apple. For Apple sign-in, the flow also revokes Apple’s authorization token.
5. Confirm permanent deletion.

Request without the app

E-mail info@conexa.life with the subject Account deletion request, preferably from the address linked to the account. We may ask for reasonable identity verification, but never for your password or payment-card details.

What we delete

• the Firebase sign-in account and Conexa profile;
• memberships, roles, FCM token and data linked to the UID;
• posts, messages, comments, listings, requests and other content you created;
• personal photos, videos, files and servicer documents in user-owned paths;
• the UID from shared reactions, rides, schedules and other records;
• the Conexa customer record in RevenueCat.

Subscriptions and permitted retention

Deleting the account does not cancel a subscription. Cancel it separately in Google Play or the App Store. The stores and Conexa may keep transaction records they are legally required to retain. Crashlytics data is currently retained by the provider for up to 90 days and Firebase Authentication backups for up to 180 days. We do not retain user-generated content merely to keep a conversation readable.

Timing

Automated deletion of active Conexa data starts immediately after confirmed account deletion. Manual requests are processed after identity verification, normally within one month. Questions: info@conexa.life.

Data Controller and Contact

DREAM TEAM STUDIO jednostavno društvo s ograničenom odgovornošću za računalno programiranje i usluge (abbreviated company name: DREAM TEAM STUDIO j.d.o.o.)
Registered office: Zagreb; address: Trnsko 28, 10020 Zagreb, Croatia
Croatian tax ID (OIB): 12448465471
Court register number (MBS): 081725056
EUID: HRSR.081725056
E-mail: info@conexa.life
Website: https://conexa.life