Kontakt i podrška

Kako pripremiti korisne podatke i sigurno kontaktirati Conexa podršku.

Prije slanja upita

Zapišite platformu, verziju aplikacije, model uređaja, približno vrijeme problema i korake nakon kojih se poteškoća pojavila.

Zaštitite svoje podatke

Nikada ne šaljite lozinku, jednokratne kodove, cijele privatne dokumente ili druge tajne podatke.

Kontakt

Pošaljite poruku na info@conexa.life ili koristite obrazac za kontakt.

Contact and support

How to reach us, what to send, and what you will never hear from us.

Something stuck, got a suggestion, or just not clear? Get in touch. There are people behind Conexa and we read everything.

How to reach us

• From the app – “Request help”. The quickest route. The button is on the opening screen and works before you sign in, which makes it the right choice when the problem is signing in. Write your message, and leave your name and contact if you want a reply.
• By email at info@conexa.life.
• Through the form on our Contact page.

What to send us

So we do not exchange five messages before working out what happened:

• What you were doing when it went wrong.
• What you expected and what happened instead.
• Which phone you use, and whether it is Android or iPhone.
• A screenshot, if you can – worth a thousand words.

Before you write, have a look at Troubleshooting – a good share of problems are solved there in a minute.

What never to send us

Your password, PIN, or card details. Our support will never ask for them. If someone asks you for them in Conexa’s name, it is not us – and please tell us.

Do not send other people’s personal details either, unless they are necessary to solve the problem.

Questions that are not for us

Some things only we can sort out, and some are not ours at all:

• Joining a building, approving requests, the representative role – that is run by your building’s representative. We do not decide who gets into your building.
• Refunds and cancelling subscriptions – that is a matter for Google Play or the App Store. See Subscriptions, payment, and credits.
• Arrangements with a tradesperson or seller – Conexa connects you, but does not get involved in the deal itself.

Your data

For questions about your data or to exercise your GDPR rights, write to the same address. See Privacy and security.