Pomoć susjedima

Zatražite pomoć susjeda ili se javite nekome tko je treba – uz privatni razgovor i bodove pomaganja.

Male usluge, velika razlika

Nekome treba kruh iz dućana jer je bolestan. Netko treba pomoć oko domaće zadaće. Netko traži da mu susjed pripazi psa dva sata. Sitnice koje su nekome pola dana muke, a nekome drugom pet minuta usput.

Kad tražite pomoć

Opišete što vam treba i odaberete tko to vidi:

Zahtjevu možete dodati i fotografiju.

Do dva zahtjeva u 24 sata. Ograničenje postoji da pomoć ostane pomoć, a ne trajna usluga na račun susjeda. Ako ste iskoristili oba, pričekajte.

Kad pomažete

Pridružite se zahtjevu koji možete riješiti. Odustanete li, možete ga i napustiti – bolje odmah nego da netko čeka uzalud.

Najviše pet aktivnih sudjelovanja odjednom. Bolje je pomoći dvoje ljudi kako treba nego se prijaviti na deset stvari i ne stići ni na jednu.

Razgovor

Svaki zahtjev ima svoj privatni razgovor. U njemu su samo osoba koja je tražila pomoć i oni koji su se javili – ostatak zgrade ga ne vidi. Ovdje dogovarate pojedinosti: kada, gdje, što točno treba.

Bodovi i ljestvica

Kad se pomoć uspješno privede kraju, dobivate bodove, a na ljestvici se vidi tko koliko pomaže u zajednici.

Bodovi nisu novac. Ne mogu se potrošiti, zamijeniti ni isplatiti – to je iskaz zahvalnosti zajednice, ništa više. I ne možete ih sami sebi dodijeliti; obračunavaju se tek kad je pomoć stvarno dovršena.

Pomagači

Možete se prijaviti kao susjed koji je spreman redovito pomagati. Prijava se potvrđuje, a nakon toga vas obavještavamo o novim zahtjevima. Ako prijava dugo ostane nepotvrđena, s vremenom se sama poništi – slobodno se javite ponovno.

Biti pomagač ne daje vam nikakve ovlasti nad zgradom; to nije isto što i biti predstavnik stanara.

Česta pitanja

Tko vidi razgovor o mojem zahtjevu?

Samo vi i susjedi koji su se javili da pomognu.

Mogu li si sam dodati bodove?

Ne. Bodovi se obračunavaju tek nakon što je pomoć uredno dovršena.

Zašto ne mogu poslati novi zahtjev?

Poslali ste već dva u zadnja 24 sata. Pričekajte da prođe.

Trebam prijevoz – je li ovo pravo mjesto?

Za redovitu vožnju na posao ili faks bolje je Dijeljenje vožnji. Ovdje je mjesto za jednokratnu pomoć.

Neighbour help

Ask your neighbours for help or offer it to someone who needs it – with a private chat and helping points.

Small favours, big difference

Someone needs bread from the shop because they are ill. Someone needs help with homework. Someone is looking for a neighbour to watch their dog for two hours. Small things that are half a day’s trouble for one person and five minutes on the way for another.

When you need help

Describe what you need and choose who sees it:

You can add a photo to your request.

Up to two requests in 24 hours. The limit is there so that help stays help, rather than becoming a standing service at your neighbours’ expense. If you have used both, you will need to wait.

When you are helping

Join a request you can handle. If you change your mind you can leave it – better straight away than leaving someone waiting for nothing.

At most five active involvements at once. It is better to help two people properly than to sign up for ten things and get to none of them.

The chat

Every request has its own private chat. In it are only the person who asked for help and those who offered – the rest of the building cannot see it. This is where you sort out the details: when, where, what exactly is needed.

Points and the leaderboard

When help is successfully seen through, you receive points, and the leaderboard shows who does the most helping in the community.

Points are not money. They cannot be spent, exchanged, or paid out – they are the community’s way of saying thank you, nothing more. And you cannot award them to yourself; they are counted only once help has actually been completed.

Helpers

You can sign up as a neighbour willing to help regularly. Your application is confirmed, and after that we let you know about new requests. If an application sits unconfirmed for a long time, it clears itself in time – feel free to apply again.

Being a helper gives you no authority over the building; it is not the same as being a building representative.

Frequently asked questions

Who sees the chat on my request?

Only you and the neighbours who offered to help.

Can I award myself points?

No. Points are counted only after help has been properly completed.

Why can I not send a new request?

You have already sent two in the last 24 hours. Wait for that to pass.

I need a lift – is this the right place?

For a regular trip to work or college, Ride sharing is a better fit. This is the place for one-off help.